Personería Jurídica No 181 de agosto 31 de 1999.

NIT 830.501.483-5


El Queremal, 28 de abril de 2020
Comunicado de la Asociación de Usuarios del Servicio de Agua Potable de El
Circular N. AQ-001/2020

El pasado 25 de marzo mediante decreto N. 457 de 2020, el Gobierno Nacional
ordenó el aislamiento preventivo obligatorio para todos los colombianos producto de la emergencia generada por el COVID-19, extendida hasta el lunes 11 de mayo de 2020.
Nuestro compromiso como empresa de servicios públicos es suministrar un servicio continuo y de calidad, conscientes de que el agua es nuestro aliado clave en la lucha para detener la expansión del COVID-19 y de igual forma que la situación
económica actual es difícil; ASUAQ en busca del bien común, de responsabilidad
con la comunidad y atendiendo lo dispuesto por las entidades gubernamentales, se permite dar a conocer lo establecido en la siguiente resolución:



Dado lo anterior, y siguiendo las directrices del Ministerio de Vivienda, ciudad y
territorio designadas a la CRA, se les ha indicado a las empresas de servicios
públicos de acueducto, ofrecer a los usuarios residenciales de estratos 1, 2, 3 y 4,
la posibilidad de diferir el pago de la factura de servicios, teniendo en cuenta las
siguientes condiciones:
➢ Los valores para diferir aplican exclusivamente para el consumo de agua
➢ Las condiciones de pago diferido aplican a los estratos residenciales del 1 al
➢ Las facturas objeto de pago diferido. Son las facturas emitidas durante la
Emergencia Económica, Social y Ecológica y el periodo de facturación
siguiente a su finalización.

➢ Los suscriptores y/o usuarios residenciales de estratos 1 al 4 tienen la
posibilidad de seleccionar si se acogen a la opción de pago diferido, o si
continúan pagando la factura de los servicios públicos de acueducto.
Se selecciona automáticamente la medida de pago diferido cuando no realiza
el pago de la factura en la fecha límite de pago prevista por la persona
➢ una vez superada la emergencia sanitaria, la persona prestadora podrá
reiniciar las acciones de suspensión o corte del servicio público en los plazos
establecidos en el parágrafo 1 del artículo 5 de la Resolución CRA 911 de
➢ El pago del valor financiado empezará a realizarse en la factura a partir de
los dos (2) meses siguientes a la finalización del término previsto para la
Emergencia Económica, Social y Ecológica.

Las personas prestadoras podrán incluir los intereses ocasionados durante
el período de gracia en las cuotas a pagar por la financiación de las facturas.
➢ Para los suscriptores y/o usuarios residenciales de estratos 1 y 2, se ofrece
un período de pago de treinta y seis (36) meses.

ASUAQ Atendiendo el principio de solidaridad, invitamos a los usuarios que cuenten
con los medios económicos a realizar el pago de sus facturas del servicio de agua
de manera oportuna.



33 thoughts on “Covid-19 CIRCULAR ASUAQ”

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